At Manor Interiors, we recognise the significance of prompt delivery and seamless shipping procedures. Here’s what you should know about our shipping and delivery processes:

Shipping Zones:
We currently offer shipping services across the United Kingdom. For deliveries beyond this region, please get in touch with our customer service team for assistance.

Delivery Timeframes:
Delivery durations vary based on the product purchased and your location. Estimated delivery times will be communicated via email once all products are prepared for dispatch from our warehouse. Please bear in mind that these are estimates, and actual delivery times may be subject to variations due to factors beyond our control, such as weather conditions or carrier delays.

Shipping Costs:
Shipping charges are determined by the weight, dimensions, and destination of your order. You can review the shipping costs for your order during the checkout process prior to finalising your purchase.

Access Details:
At Manor Interiors, we offer a convenient key collection service. This entails collecting the key from the client, furnishing their property, and returning the key upon completion of the job.

Should you choose to meet us at the delivery location, it is crucial that you are present to grant access. Failure to do so will result in a penalty charge of £50.00 plus VAT.

We can only wait for up to 15 minutes for access if you have opted to meet us at the location. Beyond this timeframe, we will need to proceed with the next delivery, and your job will need to be rescheduled. In such instances, a penalty charge of £50.00 plus VAT will be applicable.

Delivery Process:
Upon processing and dispatching your order, you will receive a confirmation email containing tracking details. Our shipping partners will directly contact you to arrange a convenient delivery time. Please ensure that someone is available to receive and sign for the delivery to avoid any potential call-out fees.

This streamlined process saves clients valuable time that would otherwise be spent organising access for our installers. We offer the option of key collection from your office or home, ensuring convenience. By entrusting us with this responsibility, clients can focus on other important aspects of their lives.

Our delivery team will provide a delivery note for the client’s signature to confirm the receipt of all furniture items. Additionally, we will capture and send photos to the client, displaying each piece of furniture in its designated location for their inspection and satisfaction. The sign-off sheet should only be signed once the client has thoroughly examined the furniture and confirmed the receipt of all ordered items.

We are committed to ensuring the correct installation of all items and the satisfaction of our clients with the quality of our work. However, regarding the installation of white goods, we do not undertake any plumbing, electrical, or gas-related tasks. It is imperative that clients engage qualified engineers for the installation of these appliances, as we lack the necessary qualifications for such tasks.

Following the completion of all plumbing and electrical work, we will proceed with the delivery and installation of white goods to the best of our abilities. To ensure client satisfaction, we will provide videos and images to verify the accurate execution of the installation. Additionally, sign-off sheets will be used to confirm the satisfactory installation of all items and the client’s approval before our departure from the premises.

Cancellation and Rescheduling:
Customers have the option to cancel or reschedule delivery and installation appointments by providing advance notice to our customer service team. It is imperative to contact the customer service team at least 24 hours in advance.

Cancellation or rescheduling fees may be applicable if notice is not provided within the specified timeframe.

Call-Out Fee:
Please be aware that for certain delivery circumstances, such as failed delivery attempts due to customer unavailability, incorrect address details provided by the customer, or any other reasons attributable to the customer, a call-out fee of £50.00 plus VAT will be levied. This fee is intended to cover the additional resources and time required for redelivery or order handling.

Returns and Exchanges:
At Manor Interiors, we aim for your complete satisfaction with your purchase. If, for any reason, you are dissatisfied, we offer a hassle-free return and exchange policy. Here’s how it works:

Initiating a Return:
You can initiate a return or exchange within 14 days of receiving your order. To begin the process, please contact our customer support team, who will guide you through the necessary steps. When contacting our customer service representatives, please have your order number ready.

Condition of Returned Items:
All returned items must be in their original condition, unused, and with their original packaging intact. Items returned without their original packaging or showing signs of use may be subject to a restocking fee.

Personalised Furniture:
Due to the personalised nature of bespoke furniture, returns and exchanges are generally not accepted unless the item arrives damaged or defective. In such cases, please contact our customer service team immediately for assistance.

Additional Note for Flat-Pack Furniture Returns:
If you have purchased flat-pack furniture from us and need to initiate a return, please ensure that all pieces are carefully disassembled and placed back into the original packaging. This helps ensure the safe return of the item and expedites the return process. Returns may be subject to inspection upon receipt to verify that all components are present and in their original condition.

Mattresses:
Due to COVID-19 guidelines and health regulations, we are unable to accept returns on mattresses once they have been removed from their packaging and used.

Mattresses can only be returned if they are still in their original packaging and have not been used or removed from their packaging.

If you believe you have received a defective mattress, please contact our customer service team for assistance.

Return Shipping:
Unless the return is due to an error on our part or a defective product, return shipping costs are the responsibility of the customer.

Refunds and Exchanges:
Once we receive the returned item and inspect it, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original form of payment used for the purchase.

Damaged or Defective Items:
In the rare event that your order arrives damaged or defective, please notify us immediately. We will work swiftly to resolve the issue by arranging for a replacement or issuing a full refund, as per your preference.

We provide a 2-year warranty on our furniture. For warranty inquiries, please contact Manor Interiors, considering the specifications of the furniture and the materials used in its production. For any questions regarding your warranty, feel free to contact us at info@manorinteriors.co.uk.

Manufacturer’s warranties are also provided for our white goods. Detailed information about your warranty coverage will be provided for your reference.

The warranty becomes void for wear and tear, misuse, flooding, fire, assembly by third parties, and not by Manor Interiors workers.

Additional Charges:
As a customer, it is your responsibility to provide as much information as possible to ensure accurate project completion with minimal man-hours expended, thus avoiding additional charges.

If you cancel your order after the van is loaded and en route, a penalty fee of £50.00 (plus VAT) will apply. Additionally, a £50.00 penalty fee will be incurred should you change your decision after the products have been delivered and assembled. Ordering incorrectly sized furniture once the van is loaded and en route will also result in a charge. Furthermore, changing your mind after ordering bespoke furniture will incur penalty charges.

Our standard call-out fee is £50.00 (plus VAT). However, additional charges may apply based on the distance we need to travel, or the number of man-hours required for furniture replacement or uplift. Failure to meet these conditions may result in penalty charges.

If you have partnered with us as a developer for furniture design and importation, it is crucial to promptly assign a delivery date. Adhering to this schedule is vital to avoid incurring extra fees for storing items in our warehouse. It is essential to follow the contract rules diligently to avoid potential legal actions.

One of our customer service representatives will contact you to inform you if any charges are applicable for any reason.

If for any reason we accept the delivery but cannot accommodate it, you will incur a penalty fee covering the man-hours and the van used for transporting your goods.

Clear communication with Manor Interiors regarding the sizes you require is essential, as revisiting a job will incur additional charges.